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Our commitment to sustainability goes beyond creating durable, PFAS-free shoes. As a shoemaker with purpose, we’re constantly looking for ways to minimize our impact on the planet — and that includes shipping and logistics.

For orders placed from 14 January 2026 onward, online returns at keenfootwear.de will be subject to a return fee of €3.95 per returned item, replacing the previous single fee per return.

Returns require additional transport, packaging, and emissions. By applying the fee per item, we aim to reduce unnecessary returns particularly larger orders with multiple items, while keeping the impact low for customers returning just one pair that isn’t quite right.

As before, 20% of the return fee will be donated to our long-time partner, the European Outdoor Conservation Association (EOCA), to support their work protecting nature and helping mitigate climate change.

We know how important it is to find the best-fitting pair of shoes. That’s why every product page on keenfootwear.de includes our Size Guide and Fit Predictor to help you find your fit. And our Fan Services team is here to help with expert advice and any additional questions.

Thank you for supporting KEEN and joining us on our Consciously Created journey. You can find more details about our updated return policy in our FAQs. If you need further clarification, our Fan Services team is available to help.

Kind regards,
The KEEN Team

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An Update to Our Return Policy

Keen